Cancellation & Returns Policy

This policy explains how you can cancel an order placed with LogixX Fertility Ltd through this website, how to return products to us, and when you are entitled to a refund. It applies in addition to, and does not affect, your statutory rights as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Your right to cancel

1.1 If you are a consumer in the United Kingdom, you have the right to cancel your order for any reason within 14 days of the day on which you (or someone you nominate) receive the products. If your order is delivered in several parts, the 14-day period runs from the day you receive the last item of the order.

1.2 You do not need to give a reason to cancel, and you may cancel at any point from placing your order up to the end of that period.

2. When cancellation is not available

2.1 Because our products include food supplements and diagnostic devices, some items cannot be returned once opened, for reasons of health protection and hygiene. You lose the right to cancel in respect of:

• products sealed for health protection or hygiene reasons — including supplements and sealed diagnostic products — once the seal has been broken after delivery; and
• products which have been mixed inseparably with other items after delivery.

2.2 Unopened products in their original sealed packaging remain fully returnable within the cancellation period.

3. How to cancel

3.1 To cancel, tell us before the cancellation period ends. You can do this by emailing info@logixxfertility.com, calling +44 (0)1189 011747, or using the contact form on the website. Please include your order number, your name and, if you have them, the details of the products you wish to return.

3.2 It is enough to have sent your cancellation before the period expires — we will confirm receipt by email.

4. Returning products

4.1 If you have already received the products, please send them back to us at Merlin House, Brunel Road, Theale, Reading, RG7 4AB, United Kingdom without undue delay and in any event within 14 days of telling us you wish to cancel.

4.2 Unless the products are faulty or not as described, you are responsible for the cost of returning them to us. We recommend using a tracked service, as the products remain your responsibility until they reach us.

4.3 You may handle the products as you would in a shop to establish their nature and characteristics, but we may reduce your refund to reflect any diminished value caused by handling beyond that.

5. Refunds

5.1 We will refund the price you paid for the products, plus standard delivery charges. We do not have to refund the extra cost of any premium or express delivery option you chose.

5.2 We will make the refund without undue delay, and in any event within 14 days of the day we receive the products back from you (or, if earlier, the day you provide evidence of having sent them). If you cancelled before dispatch, the refund will be made within 14 days of your cancellation.

5.3 Refunds are made to the payment method used for the original order, and we will not charge a fee for the refund.

6. Damaged, faulty or incorrect items

6.1 Nothing in this policy limits your rights under the Consumer Rights Act 2015. If a product arrives damaged, is faulty or is not what you ordered, contact us at info@logixxfertility.com and we will arrange a replacement or a full refund, including your return postage costs.

6.2 For faulty goods you have, among other remedies, a short-term right to reject the product for a full refund within 30 days of delivery.

7. Cancellation by us

7.1 In rare cases we may need to cancel an order — for example where a product is unavailable, where we identify a pricing or description error, or where an order cannot lawfully be fulfilled. If we do, we will tell you as soon as possible and refund any amount you have paid in full.

8. Contact us

8.1 Questions about cancellations, returns or refunds: email info@logixxfertility.com, call +44 (0)1189 011747, or use the contact page. Our postal address is Merlin House, Brunel Road, Theale, Reading, RG7 4AB, United Kingdom.